Meet Our Staff
Administration & Billing
Kathy started working in the dermatology field over 20 years ago and has been the office manager at Downtown Dermatology, LLC for the last 3 years. She performs a variety of duties with focus on support to Dr. Hicks-Graham as well as other members of the team. Through her experiences with insurance companies, she is a valuable resource to patients in obtaining the most comprehensive benefits. If you ever have billing inquiries, you may reach Kathy at 614.224.4566.
Linda has worked for Downtown Dermatology for over 8 years. She performs a variety of tasks including: scheduling appointments, in office check-out, processing medical records and assisting patients with skin product purchases. You may reach Linda at 614.224.4566.
Front Desk Receptionist
Michelle has worked for our practice as a front desk administrator for over 4 years. Currently, her duties include, but are not limited to, welcoming our patients with a warm smile, entering patient data into our management system, insurance verification, and appointment scheduling. You may also reach Michelle at 614.224.4566.
Kassi attended Muskingum University before graduating from Heritage College in 2013. She has worked for Downtown Dermatology for almost 3 years. Kassi’s passion is helping others and making sure that things are done right the first time. She assists Dr. Shari Hicks-Graham and our physician’s assistant, Jana, and happily makes patient care her priority.
Ashleigh is a Certified Medical Assistant who graduated from Everest Institute in 2011. She has been with Downtown Dermatology, LLC for over 4 years. Ashleigh enjoys helping patients and is knowledgeable in assisting Dr. Hicks-Graham with patient care. She is very efficient and is available to assist with the communication between the providers, patients and pharmacies necessary for excellent patient care.
Kourtney has been an aesthetician for 10 years in Columbus where she was born and raised. She was trained at the Ohio State School of Cosmetology, the Spa School. Special areas of interest include: acne care, aging skin care, and helping to develop and implement cosmetic regimens that are effective, safe and manageable. At Downtown Dermatology, she particularly enjoys participating with Dr. Hicks-Graham in the interplay between medicine and aesthetics in dermatology. It is exciting to see what the combination can bring into the lives of our patients! In her spare time, she enjoys freelance makeup design work.
Mrs. Shaffer is a Nationally Board Certified Physician Assistant since 2008. Prior to joining our practice in 2013 she practiced dermatology in the Chicagoland region. She is experienced and proficient in detecting, managing and treating a multitude of dermatological conditions. These include but are not limited to skin cancer, acne, rashes, warts, eczema, psoriasis and other various skin eruptions. She is skilled in laser hair removal as well as Botox injections. Above all, Jana wants patients to look and feel their very best.